Document generation unavailable

Incident Report for JUNE

Resolved

This incident has been resolved.
Posted Oct 22, 2026 - 16:37 CEST

Identified

Creating documents (letters) is currently not possible. Automatic PDF, DOCX and interactive document creation all fail with “Prozess konnte nicht gestartet werden”. The cause is an outage at the external provider of our document generation service since approx. 15:05 CEST. We have escalated it to the provider. All other JUNE features are working normally. Documents that failed to be created were not saved, so please start them again once this incident is resolved. We will post an update here as soon as the service is available again.
Posted Oct 22, 2026 - 15:05 CEST
This incident affected: Document Processing.