Document generation unavailable

Incident Report for JUNE

Postmortem

From Doxee Application Support (translated, original German):

The Process Engine was not reachable from about 09:57. We then restarted the service manually. Since then the system has been running stably. We find no error message in the Process Engine logs that clearly explains the outage. In our assessment the pattern most likely points to a memory bottleneck. We cannot prove this cause with the data available.

Posted Oct 14, 2026 - 13:13 CEST

Resolved

This incident has been resolved.

Posted Oct 14, 2026 - 10:54 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 14, 2026 - 10:49 CEST

Identified

Creating documents (letters) is currently not possible. Automatic PDF, DOCX and interactive document creation all fail with “Prozess konnte nicht gestartet werden”. The cause is an outage at the external provider of our document generation service since approx. 09:30 CEST. We have escalated it to the provider. All other JUNE features are working normally. Documents that failed to be created were not saved, so please start them again once this incident is resolved. We will post an update here as soon as the service is available again.

Posted Oct 14, 2026 - 10:19 CEST

This incident affected: Document Processing.